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Operational and Xplan support for financial advice practices

Helping practices simplify workflows, reduce rework and regain control

when operations or Xplan capability are stretched

I work alongside advice practices to simplify operations and support teams as the business grows

Supporting teams through change

Karinne didn’t just automate our workflows - she helped our people own them.

Gil Gordon, CFPCEO & Senior Financial Adviser

RI Advice Newcastle & Lower Hunter

Karinne made a meaningful contribution to the way Watson Wealth operates and delivers advice.

Elliot Watson, Managing Partner

Watson Wealth

Xplan Workflow &
Process Design

I design and refine  Xplan workflows aligned to your practice's unique needs.
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• review existing workflows and identify gaps or inefficiencies

• rebuild or simplify over-engineered processes

• reduce duplication, rework and manual
handling

• create consistency across advisers and admin

Practice Operations
Review & Support

I review how operations work in practice - identifying inefficiencies, unclear responsibilities & gaps in how support functions across the business.

• assess end to end operational processes

• identify pressure points across advice, admin and support

• simplify complex or fragmented workflows

• support sustainable operational improvements

Offshore & Team
Enablement

I help practices get real value from their admin and offshore support by setting clear processes, expectations and handovers.

• structure work so offshore support can succeed

• improve training, documentation and process clarity

• reduce rework caused by unclear instructions

• build confidence and consistency across teams

Every financial advice practice is different, so I offer tailored support.

Flexible Engagement Options

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​Hourly Support  |  Fixed-Fee Projects  |  Ongoing Packages

Reach out to discuss your needs.

My Story

With over 15 years of hands-on experience inside advice practices, I understand the pressures from every perspective: business owner, adviser and admin.

I’ve worked inside busy practices where systems evolve over time, processes grow more complicated and what once worked well can end up slowing you down. I’ve seen how over-engineered or outdated processes create unnecessary complexity, where handovers lose consistency and operational design limits capacity across the team.

My experience includes designing and refining workflows, day to day support for advisers and admin and working with offshore teams to establish clear processes, expectations and handovers that were practical and sustainable. I also build reporting and dashboards that give practices clear visibility into how the business is operating.

I offer flexible operational support without the cost or commitment of an additional hire, freeing up capacity and making day to day work simpler so teams can spend more time with clients and less time navigating systems.

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